Customer Service

Desert Oasis Healthcare’s (DOHC) Customer Service Department is comprised of knowledgeable, sensitive representatives who are dedicated to total member satisfaction. The department is managed by an experienced RN, and works closely with our physicians and staff to ensure your overall medical care is coordinated and delivered at the highest standard. You may contact Customer Service for any of the following services: referral resolution, addresses and telephone numbers, and hours of operation of our various ancillary services such as laboratory and radiology, as well as clarification on health care benefits.

Within the department we offer our Personal Care Coordination (PCC) Program. This program is exclusive to our Medicare Advantage HMO Members. A coordinator is assigned to you based on your selection of a primary care physician. The PCC assigned contacts the member to introduce themselves and offer assistance for the future. Additionally, the member is provided with a direct telephone line for questions and concerns. Our goal is to help Medicare Advantage members navigate through the health care system, assisting with scheduling and transportation. PCC’s may also provide education materials, explain different services offered through DOHC, and answer general questions. Members may opt out of the program if they desire. Our PCC staff is conveniently located in Palm Springs and Yucca Valley.
Spanish speaking staff is available.

To find out the name of your PCC, you may telephone Customer Service at the following:

(760) 320-5134
1-800-500-5215.

Customer Service Manager, Tim West, RN
twest@mydohc.com.