Report Fraud, Waste & Abuse

Staff, providers, contractors, vendors and patients/members of our medical group can confidentially report concerns about suspected issues of illegal, prohibited, unethical, and irresponsible acts to the compliance officer/privacy officer.

Employees and providers are required by law, by HPN and our codes of conduct, compliance plan, and company policies to notify the compliance officer/privacy officer about any suspected fraud, waste, abuse, and noncompliance.

Process

A confidential reporting system is provided by the company’s’ compliance officer and privacy officer. An individual may leave a message on the confidential hotline, via email, mail, or fax. If a call back number is left, the compliance officer will return the call within 24–72 hours.

Anonymous and Confidential

Providers or members may remain anonymous when calling the confidential hotline. If the individual opts to remain anonymous, no effort will be made to identify the caller. If individuals choose to provide their name, the report will still be considered confidential and privileged to the legal extent possible.

Protection

Employees cannot and will not be retaliated against for contacting the compliance officer or confidential hotline in good faith to report any suspected fraud, waste, abuse or noncompliance.

Our Promise

All calls will be taken seriously and investigated in a timely manner.

Confidential methods to report fraud, waste and abuse, noncompliance, and/or HIPAA privacy or security concerns:

Corporate Compliance Hotline: (855) 682-4127 (toll-free)

Email: Carlos Schroeder

Fax: (760) 320-4374

Mail:
Compliance Officer/Privacy Officer
Desert Oasis Healthcare
275 El Cielo Dr. Suite A200
Palm Springs, CA 92262

Non-retaliation Statement: Heritage Provider Network’s code of conduct prohibits any retaliation against any individual for reporting in good-faith a compliance concern.

Contact Us

If you have questions, comments, or concerns, please call our Compliance Officer, Carlos Schroeder (VP, Quality & Compliance) at 760-320-4122 Ext. 1440.

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