Nondiscrimination & Accessibility Notices
Nondiscrimination and Accessibility Notice: Section 1557 of the Affordable Care Act
Desert Oasis Healthcare (DOHC) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, sexual orientation, age, disability, or sex. DOHC does not exclude people or treat them differently because of race, color, national origin, sexual orientation, age, disability, or sex.
Communication & Translation Services
DOHC provides aids and services at no cost to people with disabilities to communicate effectively with us. These aids include:
- Qualified sign language interpreters
- Written information in other formats, such as large print, audio, and accessible electronic formats
To people whose primary language is not English, DOHC provides free language services, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact our Customer Service Department at 760-320-5134. Text telephone (TTY) users dial 711.
File a Grievance
Desert Oasis Health Care is not delegated to handle grievances. Your Health Plan wants to hear from you about your experience with us, so if you believe that DOHC has failed to provide these services, or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you must contact your Health Plan directly.