Case Management

Get help to heal and stay healthy with case management services that center on your safety and well-being. Learn about the ways Desert Oasis Healthcare (DOHC) partners with you to improve your health, even as your needs change.

Discharge Call

Discharge is the process you go through when you leave a hospital or skilled nursing facility and return home. Within one to three days of your discharge, you’ll receive a follow-up telephone call from DOHC. During the call, you will:

  • Talk about how things are going at home and if you need anything
  • Receive education about taking care of yourself at home and preventing problems that could lead to a trip to the emergency room or readmission to a hospital
  • Learn about DOHC benefits and services that may be right for you

If needed, DOHC will coordinate your care with other case management programs. This means all of your health care providers stay up-to-date on your needs.

Facility Case Management

If you’re a DOHC member who gets care in a hospital, nursing facility, assisted living or residential care facility, you’ll benefit from care coordination from one of our dedicated case managers. Your manager will:

  • Make sure you get well-rounded services from all of your providers, at whatever facility you receive care
  • Help you plan for discharge and self-care at home
  • Recommend community resources and support systems that can provide assistance when you’re at home

Priority Care Clinic

Get help after you leave a hospital, emergency room, or skilled nursing facility to prevent complications. Visit a DOHC Priority Care Clinic, where our team can help you:

  • Understand your discharge plan of care and how to take any new or changed medications safely
  • See a doctor, social worker, or pharmacist, depending on your needs
  • Access referrals for specialty services

Our Priority Care clinics are available in Palm Springs, Palm Desert, Indio, and Yucca Valley. You may especially benefit from this program if you’re having trouble getting a timely appointment with your primary care doctor.

Telephone Case Management

Take advantage of ongoing support, education, and advocacy from our knowledgeable nurse case managers. Telephone case management, or TCM, may be right for you if you:

  • Had a recent injury or illness
  • Have a chronic (long-term) condition, such as diabetes or heart failure

Rely on your nurse case manager to help you navigate the health care system to get the care you need. Most TCM services are available over-the-phone, but if needed, your nurse case manager can meet with you and your family in person.

Contact Customer Service

Call 760-320-5134 or 800-500-5215 to reach Desert Oasis Healthcare's Customer Service Department. If you have a hearing or speech impairment, use our (TTY/TDD) line at 711.

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