Frequently Asked Questions

Find answers to frequently asked questions about Desert Oasis Healthcare (DOHC), your source for high-quality care in Palm Springs and surrounding desert communities.

What’s My Primary Care Provider’s Role?

Your primary care provider (PCP) is always the first person you should contact when you have a medical condition or question. Your PCP will want to see you before determining if you should be referred to a specialist. If you are unable to get an appointment with your PCP, visit one of our conveniently located immediate care offices for same-day treatment, or call our 24/7 Patient Helpline at 760-969-6555.

Is DOHC an Insurance Plan?

DOHC is a medical group that contracts with health insurance plans. Learn more about the insurance plans we accept and how you can use your benefits at DOHC.

What If I Travel Out of the Area?

Call your health plan directly to learn what to do and what your plan covers. Check the back of your insurance card for your health plan’s contact information.

What Are the Benefits of Medicare Advantage?

When you sign up for Medicare Advantage and get care at DOHC, you’ll enjoy well-rounded, more affordable care. View more benefits and how/when to enroll.

How Do I Become a Member?

The way you become a member of DOHC depends on your insurance plan. Read our membership enrollment process.

What Are Your Hours?

Look up hours information for our clinics, offices, and other locations, as well as contact and address information. Get answers to your health questions right away when you call our 24/7 Patient Helpline at 760-969-6555.

How Do I Make an Appointment?

Call your doctor using the phone number listed on your insurance card.

How Can I Pay My Bill?

Contact the DOHC Billing Department at 760-323-8657

What’s it Like to Work at DOHC?

Gain insight into our work culture, employee benefits, and what it’s like to live in the Coachella Valley.

Contact Customer Service

Call 760-320-5134 or 800-500-5215 to reach Desert Oasis Healthcare's Customer Service Department. If you have a hearing or speech impairment, use our (TTY/TDD) line at 711.

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