New Member Guide

See answers to frequently asked questions for new members of Desert Oasis Healthcare (DOHC).

Read through our New Member Guide at your convenience:



Your First Primary Care Appointment

Call your selected primary care doctor's office to schedule your exam. Routine office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Your doctor's information is on your insurance card.

Your PCP may request information about:

  • Any doctors or providers you’ve seen in the last three to five years
  • Current prescription medications with dose amounts and frequency you take them
  • Over-the-counter medications or supplements you take, including pain relievers, vitamins, herbs, etc.
  • Health history, including prior surgeries, fractures, falls, or serious illnesses
  • Immunization records
  • Recent test results for blood tests, imaging scans, sexually transmitted disease (STD) tests, colorectal cancer screening, mammograms, pap smears, etc.

What’s My Primary Doctor's Role?

Your doctor is always the first person you should contact when you have a medical concern.

If your doctor is unable to see you please use one of DOHC's four conveniently located Immediate Care Centers.

But if you experience a life-threatening emergency, such as sudden or severe chest pain, call 911 or go to the nearest emergency room.

24/7 Patient Helpline

As a Desert Oasis Healthcare member, if your primary doctor is not available, call 760-969-6555 to speak with us. Service available 24 hours a day, 7 days a week.

Immediate Care

Visit an immediate care location near you for convenient diagnosis and treatment of minor illnesses and injuries. No appointment or referral is needed.

What If I Travel Out of the Area?

If you leave the state or country, call your health plan to learn how to get any medical care you may need and what they cover. Your health plan’s contact information should be located on your insurance card.

Get Answers to Your Questions

Call Desert Oasis Healthcare’s Customer Service Department at 760-320-5134 or contact us via email.

Search for a Location

Find a Desert Oasis Healthcare location near you.

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